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<span class="shade">Case study</span>
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<h1 class="mt-4">Multitenancy order management application.</h1>
<ul class="cs-client-info">
<li>Industry: <strong>Healthcare</strong></li>
<li>Country: <strong>United States</strong></li>
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<p style="font-size:24px;">The goal in developing the <span class="high_black">Order Management System (OMS)</span> is to <span class="high_black">enhance</span> the efficiency, accuracy, and overall performance of order processing. The primary objectives include <span class="high_black">minimizing errors</span> in order entry and <span class="high_black">fulfillment</span> through the implementation of <span class="high_black">automated</span> and <span class="high_black">validated processes.</span></p>
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<h4 class="mt-5 mb-4" style="font-weight: bold;">The core challenges.</h4>
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<li style="margin-top: 20px;"><span class="high_black">Multitenancy: </span> Architect and create a customized admin panel, along with establishing a dedicated database tailored to the unique requirements of individual clients.</li>
<li><span class="high_black">Integration complexity: </span> Incorporate the Order Management System (OMS) with existing systems and integrate third-party APIs to efficiently handle global addresses and provide real-time order status updates.</li>
<li><span class="high_black">Products management: </span> Manage real-time product inventory and empower administrators to configure specific information to be displayed to users on a product-by-product basis.</li>
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<p style="font-size:24px;">The goal in developing the <span class="high_black">Order Management System (OMS)</span> is to <span class="high_black">enhance</span> the efficiency, accuracy, and overall performance of order processing. The primary objectives include <span class="high_black">minimizing errors</span> in order entry and <span class="high_black">fulfillment</span> through the implementation of <span class="high_black">automated</span> and <span class="high_black">validated processes.</span></p>
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<p style="font-size:24px;"><span class="sm_main_heading primary_heading">Solution</span>This application specializes in <span class="high_black">order management</span>, which involves overseeing and coordinating various aspects of the order lifecycle. This includes <span class="high_black">inventory management, order creation, processing</span> and <span class="high_black">tracking</span>. The application is equipped with features that streamline these processes, ensuring that orders are managed efficiently from initiation to completion.</p>
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<h4 class="mt-5 mb-4" style="font-weight: bold;">Not just order management.</h4>
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<li>
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<span class="high_black">White label: </span> Clients get their personlized admin panel.
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<span class="high_black">Multitenancy database: </span> Each client has its own dedicated database.
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<span class="high_black">Centralized configuration: </span> All configuration settings are stored, controlled, and updated from a central file.
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<span class="high_black">Manage addresses: </span> For the quick order process user can save the address or fetch from global database.
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<span class="high_black">API Integrations: </span> To enhace the functionality the application has been enriched by integrating numerous third-party APIs.
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<li><span class="high_black">NPI: </span> National Provider Identifier (NPI) integrated to get the verified addresses.</li>
<li><span class="high_black">Shipping provider: </span> To track the run time status of orders we have integrated PMI/Stanley Spectrum and Fedex shipping providers API's.</li>
<li><span class="high_black">Vendor products: </span> Configured API's to get the product list from third party application.</li>
<li><span class="high_black">Google: </span> Integrated Google API to get the global address of users.</li>
<li><span class="high_black">Message: </span> Instance message conversation between users.</li>
<li><span class="high_black">Email: </span> Enabled with email notification for every important action performed.</li>
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<h4 class="" style="font-weight: bold;">The goal behind OMS development.</h4>
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<p>The goal in developing the <span class="high_black">Order Management System (OMS)</span> is to <span class="high_black">enhance</span> the efficiency, accuracy, and overall performance of order processing. The primary objectives include <span class="high_black">minimizing errors</span> in order entry and <span class="high_black">fulfillment</span> through the implementation of <span class="high_black">automated</span> and <span class="high_black">validated processes.</span></p>
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<h2 class="big-heading"><span class="primary_heading">Order Process.</span> <br>Manage products.</h2>
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<p>Oversee your <span class="high_black">product</span> portfolio with a spectrum of actions and decisions at your fingertips. This includes the seamless <span class="high_black">addition</span> of new products and the ability to <span class="high_black">modify</span> existing ones, all depends upon <span class="high_black">permissions</span> granted by the administrator.</p>
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<h6 class="border_heading">Generate SKU's</h6>
<p>To effectively handle the uniqueness of products, we've implemented a logic that generates distinctive SKU numbers. Also configured parent child mechanism to manage the SKU's.</p>
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<h6 class="border_heading">Set expiration</h6>
<p>Manage the availability of specific products by configuring expiration dates; once the designated date has elapsed, the product automatically becomes unavailable for order placement.</p>
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<h6 class="border_heading">Restricted view</h6>
<p>During the product addition process the administrator has the capability to establish restricted views for specific product information. This restriced info will not be visible to users.</p>
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<p>OnCall aimed to revolutionize targeted <span class="high_black">messaging services</span>. With an expansive database of <span class="high_black">Doctors</span> and <span class="high_black">Medical Students,</span> the goal was to build a custom search engine that brings specific records from the database using various filters. </p>
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<h2 class="big-heading" style="color:#fedc86;">Browse products.</h2>
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<p>Explore the <span class="text-white">product catalog</span> with the intuitively designed user interface, enabling seamless navigation through the list of offerings. Tailor your exploration by efficiently applying <span class="text-white">filters</span> to <span class="text-white">refine the products</span> based on your specific preferences and requirements.</p>
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<h5 class="card-title">Event or Standard products</h5>
<p>In response to client requirements, products are systematically <span class="text-white">categorized</span> to align with distinct needs. The administrator configures <span class="text-white">permissions</span> to grant clients access to <span class="text-white">specific product categories</span> based on their individual preferences.</p>
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<h5 class="card-title">Tradeshow products</h5>
<p>We have crafed distinct order process specifically for <span class="text-white">Tradeshow</span> category products. User can <span class="text-white">mangae</span> the orders from <span class="text-white">single place</span>, such as placing orders, order history, track orders, initiating returns, and more.</p>
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<h5>Out of stock notificatoins</h5>
<p>If desired product is <span class="text-white">unavailable</span>, users have the option to <span class="text-white">submit a request</span> to the <span class="text-white">inventory administrator</span>. The administrator will then assess the <span class="text-white">stock status</span> and respond the users with the details regarding the product's availability.</p>
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<h2 class="big-heading ">Place order.</h2>
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<p style="font-size:24px;">Finalize your purchase through streamlined <span class="high_black">checkout process</span>. To fulfill approved orders, efficiently <span class="high_black">transmits records to other applications</span> through <span class="high_black">integrated API</span> and manage status of orders.</p>
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<h5 class="">Add items to cart</h5>
<p>Choose your desired product, <span class="high_black">specify the quantity</span>, and add it to cart. Furthermore users have the flexibility to personalize their <span class="high_black">order list</span> directly on the cart page or can proceed to <span class="high_black">place the order</span> by selecting preferred shipping provider.</p>
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<h5 class="">Addresses configuration</h5>
<p>During the checkout process the system is configured with <span class="high_black">Google API</span> and <span class="high_black">NPI Number</span> to get the <span class="high_black">verfied address</span> of the users. The administrator has the capability to customize permissions, dictating which <span class="high_black">specific options</span> are accessible to clients for obtaining addresses.</p>
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<h5 class="">Add items to cart</h5>
<p>Choose your desired product, <span class="high_black">specify the quantity</span>, and add it to cart. Furthermore users have the flexibility to personalize their <span class="high_black">order list</span> directly on the cart page or can proceed to <span class="high_black">place the order</span> by selecting preferred shipping provider.</p>
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<h5 class="">Addresses configuration</h5>
<p>During the checkout process the system is configured with <span class="high_black">Google API</span> and <span class="high_black">NPI Number</span> to get the <span class="high_black">verfied address</span> of the users. The administrator has the capability to customize permissions, dictating which <span class="high_black">specific options</span> are accessible to clients for obtaining addresses.</p>
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<h2 class="big-heading">Manage order.</h2>
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<p>After placing an order, users gain the convenience of <span class="high_black">centralized order management</span>. Leveraging <span class="high_black">advanced filtering</span> capabilities, users can effortlessly sift through specific order details, efficiently reviewing <span class="high_black">actions taken</span> and streamlining their overall order management experience.</p>
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<h6>Approve Order</h6>
<p>The administrator carefully evaluates the placed order, takes essential actions before it proceeds to the next steps of processing.</p>
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<h6>Track order</h6>
<p>This feature empowers users to track the real-time status of their orders. We've integrated shipping provider APIs to dynamically manage and display the current order status.</p>
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<h6>Return order</h6>
<p>In case of customer dissatisfaction they can initiate the return process by submitting a return request. </p>
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<h2 class="big-heading mb-0"><span class="primary_heading">Additional</span> features.</h2>
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<p><span class="high_black">Extensive reports.</span> The system automatically generates a multitude of reports derived from the collected data, these reports help organizations facilitate informed decision-making processes. </p>
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<p><span class="high_black">Quick notifications.</span> This option is designed to provide users with rapid alerts or updates about important information relevant to their interactions with the system. </p>
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<p><span class="high_black">Quick message.</span> To streamline the communication process, the system is equipped with a rapid SMS option, facilitating swift messaging between users. </p>
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<p><span class="high_black">Roles and permissions.</span> The administrator can customize the application's functionalities according to the requirements of each client by configuring roles and permissions. </p>
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<h3 style="font-size: 30px; line-height: 45px;">Oncall is cost-effectiveness in every outreach, maximizing the efficiency of communication strategies. Oncall allows effortless searches via keywords across multiple categories.</h3>
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